FAQs
Orders & Shipping:
Q: What is your shipping policy?
A: We offer free shipping on all orders over PKR 2,000 within Pakistan. Standard delivery takes 3-5 business days. Orders are processed within 24 hours on business days.
Q: Do you ship internationally?
A: Currently, we only ship within Pakistan. We're working on expanding our shipping options in the future.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to track your package's journey to you.
Q: What if my order is delayed?
A: While we strive for timely delivery, occasional delays may occur. If your order hasn't arrived within the expected timeframe, please contact us at support@femorastyle.shop and we'll investigate immediately.
Products & Quality:
Q: What materials are your hair accessories made from?
A: Our hair accessories are crafted from premium materials including high-quality acrylics, metals, and fabrics. Each product description includes specific material details.
Q: Are your products suitable for all hair types?
A: Yes! Our collection includes accessories designed for various hair types and lengths. Hair claws work great for thick hair, while our clips and bands are perfect for finer hair.
Q: How do I care for my hair accessories?
A: Gently wipe with a soft, damp cloth to clean. Avoid harsh chemicals and excessive water exposure. Store in a cool, dry place away from direct sunlight to maintain their beauty.
Q: Are your products hypoallergenic?
A: Most of our products are made with hypoallergenic materials. However, if you have specific allergies, please check the product description or contact us before purchasing.
Returns & Exchanges:
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in their original packaging. Please contact us at support@femorastyle.shop to initiate a return.
Q: Can I exchange an item?
A: Yes! If you'd like a different color or style, contact us within 7 days of receiving your order. Exchanges are subject to product availability.
Q: Who pays for return shipping?
A: For defective or incorrect items, we cover return shipping. For standard returns or exchanges, the customer is responsible for return shipping costs.
Q: What if I receive a damaged item?
A: We're sorry if that happens! Please contact us within 48 hours of delivery with photos of the damaged item, and we'll send you a replacement or issue a full refund immediately.
Payment & Security:
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, mobile wallets, and cash on delivery (COD) for orders within Pakistan.
Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure payment gateway with SSL encryption to protect all your personal and payment information.
Q: Do you offer installment payments?
A: Currently, we accept full payment only. We're exploring installment options for the future.
Account & Support:
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders easily, save your favorite items, and enjoy faster checkout.
Q: How can I contact customer support?
A: You can reach us at support@femorastyle.shop or through our contact form. We typically respond within 24 hours on business days.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 2 hours of placement. After that, they're processed for shipping. Contact us immediately if you need to make changes.
Q: How do I reset my password?
A: Click on "Forgot password?" on the login page, enter your email, and we'll send you a password reset link.
Product Information:
Q: How do I choose the right hair accessory?
A: Consider your hair type and length. Hair claws are perfect for thick, long hair. Clips work well for styling shorter hair or creating accents. Scrunchies are gentle on all hair types and great for everyday wear.
Q: Do you restock sold-out items?
A: Yes! Popular items are regularly restocked. Sign up for notifications on product pages to be alerted when items are back in stock.
Q: Can I request custom colors or designs?
A: While we don't currently offer custom orders, we love hearing your ideas! Contact us with your suggestions - we may feature them in future collections.